Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

I worked for and was service manager at D & B BEAR for 31 years and have recently changed careers. Owner Denny Rice is a one-of-a-kind suspension specialist & provides a great family-driven full-service shop that you can count on. Thank you for the time spent with you all.


-Steven Graves

My parents have owned D & B Bear service for nearly 40 years. They pride themselves on being honest and always putting the customer first. They also have always offered friendly service. My father started working at his family's business when he was 12 years. His experience is something that you don't find that often. If you are looking for great, friendly, honest service, give Jack a call today.


-Jeanette Doane

We discovered these guys from a person who sold us a used car. It was a '94 Honda they had been responsible for since it was new. I have been driving for 55 years and have used many repair shops in many cities. We have used these guys on many occasions in the last several years for all of our cars' repairs. I used to work on cars myself when I was young so I know when I am getting BS. These guys are very very good - the best I have ever had. Do yourself a favor and give them a shot.


-James Denning

Great, friendly service. They kept me informed about the progress and estimates for the repairs they did throughout the day. I will always take my car back here as long as I live in Corvallis.


-Anthony Zak

They have done me right a couple times now by coming in with quotes under others, and never going over their own quote, and my truck has been great!


-Robert Voss

Very knowledgeable and friendly. We were recommended to them by our neighbors and rightly so! They did a great job fixing our car and did it so fast it surprised us and all of my coworkers. Thanks for getting us back on the road so quickly.


-Steve Z

Super friendly people, extremely helpful. Took a look at my brakes and explained the problem piece by piece to me, so I could make an informed decision. Wonderful folks, I'd recommend them to anyone, and I will definitely be returning for any future car issues.


-Steven Alexander Czyz

Great friendly service and reasonable.


-Larry Hood

They helped me so quickly and treated me so nicely! Fair price and some really nice people.


-Kelly Conklin

Les Schwab wanted me to do some major repairs. I took my car to D & B, and they said my car didn't need it. The dealer is more expensive, and they want to do additional maintenance than D & B recommends. These guys are honest, and they are not just in it for your money.


-Jared Martinsen

We had some problems with our radiator on our way home for Thanksgiving and ended up at D & B. They told us we needed a new radiator, but it was late in the day, and no one in town had one. We didn't end up having the work done here because of travel logistics, but they were very helpful and kind enough to let us hang out in their office with a dog and baby while we figured out our tow truck. Very nice folks.


-Ryan King
  • BBB Accredited Business
  • NAPA AutoCare Center
  • ASE (Automotive Service Excellence)
  • Jasper Engines & Transmissions
  • World Pac
  • IATN (International Automotive Technicians' Network)
  • Car Care Aware
  • Call Us For Service: 541-752-3316